Shared Inbox
All of your communiation in one place. No more switching between apps to get work done.
Efficiently manage customer relationships and gain insights with our integrated CRM, keeping all customer data in one accessible place.
Customer data that's available at the moment your team needs it, right in the conversation.
Handle more conversations with less effort. Get the context you need to respond faster.
Save time by growing your contact database automatically and avoid data entry.
Fuse IM's CRM is a powerful tool that benefits from being integrated with our entire platform. With our Shared Inbox, Messenger, and Live Chat you can capture new leads and manage your existing customers all in one place. Segments, user ID, and custom attributes allow you to create a personalized experiences. Our CRM is right at the front of your sales and support pipeline so you can see all of your customer activity instantly.
Capture leads and manage contacts with less work. Our CRM automatically creates new contacts from conversations with new visitors. Segments and custom attributes can be set automatically from your website or using automated Bot Answer workflows.
Every conversation with a contact is available in their profile and real-time notifications will alert you when a new conversation is waiting so you'll never miss a message.
With user identification, you can integrate your product with our CRM to differentiate between users and leads.
The potential to capture new leads is a natural fit with our Messenger and Live Chat. Every conversation with a new visitor is an opportunity for them to leave their email address. By using proactive prompt triggers, Bot Answers and other automations increases engagement and helps you grow further.
Explore the power of a centralized CRM system, designed to give you a complete view of customer interactions, enhancing engagement and business growth.
Easily create and manage detailed profiles for each customer, offering insights into their preferences and history.
Efficiently track and nurture leads, turning prospects into loyal customers with targeted strategies.
View a chronological timeline of interactions with each customer, understanding of their journey and needs.
Boost your team's productivity and efficiency with our powerful CRM features.
Distinctly identify users, visitors and leads, and manage them separately in your CRM.
Segments allow you to organize your contacts from your website, workflows, API or your inbox.
View a chronological timeline of interactions with each customer, understanding of their journey and needs.
Track events and attributes for each contact, and use them in your workflows and automations.
Contact profiles are visible in your inbox, so you can see who you're talking to and their history.
From your website to the services you use, automate database growth with the tools you already use.
Fuse IM is a complete customer communication platform that helps you connect with your customers in a whole new way.
All of your communiation in one place. No more switching between apps to get work done.
Conversation AI chatbot that answers questions based on your own data.
Power your own knowledge base to enable your customers to find answers to their questions.
Learn more about customer communication and how it can help your business.
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CRM stands for Customer Relationship Management. It is a strategy and technology that helps businesses manage interactions and relationships with customers. CRM is important because it enables organizations to improve customer satisfaction, increase sales, and streamline processes for better efficiency.
Our CRM offers a range of powerful features, including contact management, lead tracking, opportunity management, sales forecasting, task automation, email integration, reporting and analytics, and more. These features are designed to enhance your customer relationships and streamline your sales and marketing processes.
Our CRM is designed to scale with your business as it grows. Whether you have a small team or a large enterprise, our CRM can accommodate your needs. You can easily add or remove users, customize workflows, and expand functionality as your business requirements evolve.
We take data security seriously. Our CRM employs robust security measures to protect your customer data. This includes encryption of data in transit and at rest, regular backups, role-based access controls, and compliance with industry-standard security protocols. We prioritize the confidentiality and integrity of your data to ensure a safe CRM environment.
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