Messenger
A powerful website messenger that allows you to create your own experience.
Provide 24/7 self-service support and rich information resources to your customers through our integrated and easily accessible Knowledge Base.
Help your customers find answers on their own before they contact support.
Create a single source of truth and provide help on your website, help center and AI.
Easily add multiple languages to each article for a multi-lingual Knowledge Base.
81% of customers try to find answers on their own before contacting support.
We look after the details so that you can empower your customers to find answers, tips and important information instantly before they ever start a conversation.
Self-service help provides those answers with a Knowledge Base that's always online and available 24/7.
60% of customers say they prefer to try a self-service digital channel first.
Create a single source of truth with all of your help content in one place for customers to find answers reliably when they need to.
Use our simple editor for effortless writing, with images and embeds to create engaging articles. The editor offers a smooth writing experience that anyone can use. No technical knowledge required.
Help your customers find answers with your own integrated help center, from within Messenger or on your own dedicated help site.
Configure your own help center on your own domain, with your own branding and customizations.
Your Knowledge Base is integrated into Messenger, so your customers can get help from anywhere.
Fuse IM's Knowledge Base is packed with features to help you build a world-class help center.
Easily add multiple languages to each article for a multi-lingual Knowledge Base.
Organize your articles into categories to make it easier for customers to find what they need.
Our editor offers a smooth writing experience that anyone can use. No technical knowledge required.
Use your own domain for your help center site, so it matches your brand. We manage everything in the background for you.
Your Knowledge Base is integrated into Messenger, so your customers can get help from anywhere.
Your Knowledge Base is the source of truth for our AI Assistant, so it can answer questions automatically.
Fuse IM is a complete customer communication platform that helps you connect with your customers in a whole new way.
A powerful website messenger that allows you to create your own experience.
Conversation AI chatbot that answers questions based on your own data.
All of your communiation in one place. No more switching between apps to get work done.
Learn more about customer communication and how it can help your business.
Customer experience automation enables businesses to save time and money while growing their revenue. Discover the power of CX automation today.
The use of chatbots is expanding, and there’s more than one type of chatbot that can help your business.
Discover how you could boost your business with live chat. Reduce costs, make conversations more efficient, and offer a better service to customers.
A Knowledge Base is a collection of articles that provide help and information for customers. It is typically organized into categories making it easy for customers to find what they need quickly and easily. It can also be used as a self-service tool for customers to find answers on their own without having to contact support.
A Help Center is a dedicated website that provides a way for customers to find answers in your Knowledge Base. Our Help Center is also integrated into our business messenger, so customers can search for help in-app from any page of your website.
Live chat provides customers with an immediate response to their questions or concerns. It is a convenient and efficient way to get help without having to leave the website. It can also improve customer satisfaction by providing a personalized experience.
Research shows that customers prefer to solve problems on their own before contacting support. An always online Knowledge Base allows customers to find answers to their questions at any time, even when your support team is not available.
Fuse IM's Knowledge Base is built into our messenger interface with a dedicated tab for customers to search for help, so your help content is availble on every page of your website and help center site. Our Messenger encourages customers to search for help on various prompts in the chat interface.
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